Welcome to santillo1970.com

The offer and sale of products on this website is governed by these Terms and Conditions.
By using this site santillo1970.com (hereinafter also referred to as only “website”), users  agree to these Terms and Conditions, and for this reason Santillo invites all users to read them beforehand. These Terms and Conditions may at any time be updated and / or amended by Santillo, changes and updates will be notified to the users as soon adopted and will be binding upon their publication in this section in which users are invited to access regularly to check the publication of the most recent and updated General Terms and Conditions of Santillo1970.com. In the event that the user ( also called “consumer” or “visitor” or “customer) does not agree, in whole or in part, with these Terms, please refrain from accessing and from using the website. All products offered for sale on Santillo1970.com are sold directly by Casa Santillo s.r.l. (also called: the “vendor”,“website” or “Santillo”), with registered office in Traversa Crotone, 18, 88100 Catanzaro (CZ) (Italy), registration REA N. CZ – 203821, VAT N. IT03567410794. For further information on the products and the operation of the site, users can send an email to info@santillo1970.com. For any other legal information, refer to this section and Privacy Policy.

1. The commercial policy of santillo

1.1 Santillo have offered for sale on the site santillo1970.com their products and conduct electronic-commerce with regard to end- users (or as regards the BUYERS AREA for B2B users such as distributors marketplaces and retail shops registered regularly in the dedicated section). Santillo reserves the right not to accept and not to proceed to purchase proposals that are not received by consumers and users, however, which do not comply with these Terms and Conditions of Sale.
1.2 These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of the purchase of products on the site between users of the website and the vendor.
1.3 These Conditions of Sale do not regulate the supply of services and / or sale of products by anyone other than Santillo, which are on Santillo.com through links, banners or other hypertext links. And recommended for the user, prior to purchase of goods and / or services offered for sale by these third parties, controls the general conditions of sale as Santillo not will be responsible for the provision of services and / or the sale of goods and / or the conclusion of any other transaction between users and commercial electronics such third parts.

2. How to Buy (acceptance of Terms and Conditions, Privacy)

2.1 The display of products on santillo1970.com is simple invitation to offer.
2.2 To purchase one or more products the user has to select them one at a time and add them to the “shopping bag”.
2.3 Conclusion of the product selection, the user can view them all in his / her shopping bag that also report an indication of the essential characteristics of the selected products and their prices.
2.4 To complete the purchase, the user must click the “proceed to checkout” and will then appear on cd “Order Form” that the user will have to fill out with personal details and then, finally, choose the preferred payment method and proceed with payment.
2.5 Before placing an order the user will be asked to carefully read the General Terms and Conditions of Sale, the information on the Right of Withdraw and Privacy Policy and accept them specifically.
2.6 Immediately upon receipt of the order, santillo1970 will send the user a confirmation e-mail (“e-mail order confirmation”) that does not constitute acceptance of the order proposal; with this e-mail santillo1970 informs the user to have received the order and it undergoes a process of verification of the data and availability of the products contained therein.
2.7 The purchase agreement is concluded, and the payment will be charged to the account of the buyer, only when the customer receives an e-mail of order acceptance (“e-mail confirming shipment”) with which santillo1970 confirms the conclusion of the purchase contract, informing the buyer of the shipment of the products that were available and the expected date of delivery.
2.8 The e-mail confirmation of the order and shipment contains a summary of legal information already contained in the order form (2.4).
2.9 Any product which has not been given confirmation of shipment because it is unavailable, is not part of the purchase contract; in case of ordered products and resulted not available at the time of shipping, santillo1970 will refund the buyer the price of the product within 30 days of the order date.

3. Prices and availability of products
3.1 3.1 On santillo1970 are offered for sale only top quality products and also luxury. The order constitutes a contract proposal or addressed directly to the vendor.
3.2 The products offered for sale on santillo1970.com are purchased by users directly from santillo, which guarantee to have them in carefully selected for their stringent quality controls, or to have them produced in strict compliance with all the rules and laws, and ensuring the highest quality and reliability of the products.
3.3 Each product within santillo1970.com is accompanied by an accurate and detailed description of its essential qualities; santillo does not guarantee that the images and colours of the products correspond exactly to the real ones, as they may be modified depending on the type of PC monitors, Internet browser used by the user.
3.4 The prices of products may be subject to change; before submitting the order the user are therefore requested to verify the exact amount of the final sale price.
3.5 In case of payment by credit card, the financial information provided by the buyer at the time the order (number of credit card / debit card, expiration date) will be sent by encrypted protocol to PayPal which provides electronic payment services, without any other third party gains access to it. Santillo will use this information only to complete the purchase by the purchaser or to refund the amount already paid in the event of a product not available after payment, or even if it is necessary to prevent or report to police authorities any fraud perpetrated on santillo1970.com.

4. Guarantees
The sale of products on Santillo1970.com apply the rules applicable by the legislation on legal guarantee of conformity and commercial guarantees for consumer goods in accordance with national and Community legislation, including, in the case of purchases made by users who are Consumers (individuals who access and use this site for personal purposes, unrelated to business, professional or commercial activity) the Consumer Code (Legislative Decree 6 September 2005, n. 206). In particular, will be liable under that legislation santillo, in the event of purchases concluded directly between users and santillo.

5. Shipping
The orders are processed form Monday to Friday from 9:00 AM  to 7:00 PM. The orders placed on saturday/sunday will be processed on next Monday. Further information on the procedures and deadlines for delivery of ordered products can be found in the e-mail confirming shipment (section 2.9).

6. Customs
If the ordered products on santillo1970.com were to be delivered abroad, the customer may be subject to import duties and taxes, payable once the parcel reaches its destination. Any additional costs for customs clearance is borne by the customer; santillo1970 can not predict the amount of such costs over which he has no control. For information on customs policies of foreign countries, we invite the user to contact the local customs office.

7. Return Policy

7.1Contact our Customer Service at the email address imfo@santillo1970.com and notify your intention to return. Please include the Order Number, item(s) code(s), reason for return.You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents for the package to return.
7.2The vendor will receive your package and will check that the item is conform with how it was shipped to you.
7.3 Santillo will confirm you by email that your return has been accepted. It will refund the purchase by issuing a voucher of the same value or replacement of Article within 30 days.
7.4 The item must not be worn; it has to be in the same conditions a sit was received, appropriately packaged in its original box. Original tags of the item must not be removed.  The item must not have been washed or damaged in any way.
7.5 Returns will not be accepted if the protective hygienic strip has been removed. Returns must be within 14 days from the day of delivery. Further information on the exercise of this right can be found in the e-mail confirming shipment (section 2.9).
7.6 Once returned you will be entitled to receive an exchange or a refund through a voucher coupon of the same value of order, which will not include the cost of the original postage and packaging. We are not able to exchange items that appear to have been worn, washed, or are not in original condition.
7.7 The customer must bear the shipping costs, including all costs of customs clearance, which will be at his expense, for the return of the product, as charged by the postal service or courier chosen by the customer.
7.8 Exept in exceptional cases there is no cancellation of the order but the customer will have the opportunity to replace the item by varying size/model or choosing different items for the same amount of the order, including trough the issuance of a coupon.
7.9 Santillo cannot take responsibility for items damaged or lost in the return transit.
7.10 In any case, the submission of the request by the customer must be approved by Santillo. The refund will take place within 10 working days of receipt of the goods at our warehouse.
7.11 The purchaser is obliged to inspect the goods on arrival by performing the normal checks of external requirements, technical qualities of fabrics and sizes. Complaints relating to quantity, weight, total tare, colour, or defects and defects of quality or non-conformity shall be submitted in writing with detailed description and pictures of the lot claimed and the visible defect detected, within 15 days of receipt of the same and in the case of hidden defects within 30 days of receipt of the goods. In order to be valid, the claim must be accompanied or followed up within 5 days from the sampling of goods that are considered defective.
7.12 The submission of a complaint does not exempt the Buyer from payment of invoices on the due dates; therefore any complaint will be rejected if such payments are not made.

8. Privacy
We encourage the user to carefully read the section of the website dedicated to the Privacy Policy which contains all the information relating to the treatment by Santillo of user personal information. For any further information regarding Privacy Policy, you can send an e-mail or write to info@santillo1970.com.

9. Applicable law and dispute resolution. Jurisdiction
These General Conditions of Sale are governed by Italian law. The place of jurisdiction in the event of any dispute will be to the City of Catanzaro – Italy.